Refund policy

At Basik, we want you to love your products. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, unopened, and in original packaging to be eligible.

  • To start a return, contact us at support@basikbody.com with your order number and reason for return.

Refunds

  • Once we receive and inspect your return, we’ll notify you by email.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, email us within 7 days of delivery and we’ll send a replacement or issue a refund right away.

Non-Returnable Items
For safety reasons, we can’t accept returns on used or opened skincare products.

Questions?
Reach out anytime at support@basikbody.com and our team will help you out.